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Frequently Questions

Requirements for renting

Age Restrictions

What are the minimum age requirements for renting?
Are there maximum age requirements for renting?

Terms

Do any special terms or conditions apply to my rental?
May I review in advance the Rental Agreement I'll be required to sign when I pick up my car?

Required Credentials/Deposits

What kinds of credentials will I need to present when I pick up my rental?
Do you require a deposit to rent a vehicle?
Will you accept any other form of identification in lieu of a driver's license?
Is my regular driver’s license sufficient when I am renting outside my resident country?
Will you check my driving record?
What if I have traffic infractions?

Additional Drivers

Can someone else drive a car that I rent?
Do you charge extra for an additional driver?

Reservations

Requirements

Is a credit card needed to hold my reservation?
Will my credit/debit card be charged when I make the reservation?

Changing or Viewing

How can I view my reservation on budget.com?
How do I change my existing reservation?
When I try to change my rental to another date, I can't always get the car at the same rate. Why?
May I change a pre-paid reservation?
How do I obtain my toll receipt?
If I book a Budget car through a travel agent or an online booking service, can I change it on budget.com?
Each time I book on budget.com, my entire first name appears, but I can view only the first letter of my last name. Why?

Canceling

How do I cancel my existing reservation?
What is your cancellation policy?

Car Rates

Does budget.com have the best Budget rates?
Why are you quoting me a higher rental rate than the last time I checked prices for the same reservation?
Why is a Budget car rate sometimes higher than the same car class at another car rental company?
How is my rental rate calculated?
Is it cheaper to rent on a certain day of the week or time of the month?
Do you rent cars by the hour?
What rate will I pay if I choose to return my rental earlier than I originally scheduled?
May I prepay my rental?
Do you lease vehicles?

Fees and Taxes

Do late-return fees apply?
Does the cost of the rental include the fuel?
Why do you charge so much per gallon to refuel the car?
Will any other fees apply?
Why am I being billed for fees and surcharges?

Deals, Discounts and Rewards

I responded to an advertised offer but the car wasn’t available. So, why did you offer the special rate?
How can I get the very best car rental deals?
Can I save money by pre-paying my rental?
Do you offer special insurance replacement rates while the car I own is being serviced?
Where on budget.com do I enter an offer code (BCD) or coupon number?
When I enter a coupon code, why doesn't budget.com reflect my discount in the final price?
Why don't I see a lower rate on the screen after I enter my offer code?
Where can I get an offer code (BCD) or coupon?
Why is it sometimes cheaper to rent a car without my company's discount code?
Do you offer airline, hotel or other travel discounts?
Can I earn frequent flyer miles when I rent with Budget?

Cars

Availability

What types of vehicles do you offer?
Why does Budget organize its car classes differently than manufacturers and some other car rental companies?
Can I reserve a specific make/model car?
Does Budget have 4-wheel drive vehicles?
Do you offer hybrid and low-emission vehicles?

Permissable Usage

Is smoking permitted in rental cars?
Can I change where I return a vehicle after I've picked it up?
May I extend my rental beyond the original return date?
May I return the car to a Budget location if it’s temporarily closed?
Do you permit pets in the rental car?
What is your car rental policy for disabled renters who travel with service animals?
What if I don't return my car on the designated return time or day?

Operational Issues: Accidents/Damage, Roadside Assistance, Traffic Violations and safety recalls

Will my own insurance cover the damage to a Budget car?
What should I do if I have problems with my car? Do you offer roadside assistance?
What should I do if I'm involved in an accident or the car is damaged during my rental?
What if I am not at fault for the accident/damage?
What if I incur damage to the Budget vehicle while I am renting under my company's rental account?
How can I obtain a Budget Accident/Incident Report Form?
After I filed my claim, I discovered that I will be charged a Loss of Use Fee and an Administrative Fee, Why?
Who is responsible for parking, tolls and moving traffic violations?
How do I contact your claims department?
What happens if I have a car out on rent that gets recalled?

Locations

Where are your locations?
How do I determine the business hours of a particular Budget location?
How can I get information about a particular Budget location?
Can I pick up at one location and return at another?
Can I rent a car to take a driving test?
Can I take the vehicle out of the state in which I'm renting?
Can I take the vehicle out of the country in which I'm renting?
May I use a Budget car to tow?
How can I get driving directions or a map for a particular Budget location?
What happens if my late-night flight is delayed and the Budget rental counter is closed by the time I arrive?

Payment Options

May I prepay my rental?
Can I pay with cash?
Which credit, charge and debit cards do you accept?
Can I use another person's credit card with their permission?
If I use a non-U.S. credit card, how will my currency be calculated?
Do you offer a Budget credit card?
Does Budget have any type of credit card that can be used by a company’s infrequent travelers/renters?

Rental Services

Pick Up and Delivery

Do you deliver vehicles?
Do you offer a pick-up service?
Do you provide cab or bus reimbursement to a Budget location?

Insurance Coverages

What insurance do you offer while I'm renting?
What are the benefits of purchasing coverages?
Do you offer protection if I run out of gas, get a flat tire or lock my keys in the car?
Are your optional protections really necessary?
Am I required to take the insurance?
Does my own insurance protect me in the event of an accident?
Should I purchase coverage for my Budget vehicle from a travel package Web site?

Frequent Renter/Counter Bypass Services: RapidRez and Fastbreak

Do I need a RapidRez Number to make a reservation online?
When I'm making a reservation online, where do I enter my Fastbreak number?
Do all Budget locations participate in Fastbreak?
How do I Request a Preferred Membership Card?

Extra Equipment Rental

Can I rent additional accessories?
Can you confirm availability of additional accessories?
May I leave my portable GPS or DVD system in my rental car?
What's the difference between an infant seat, toddler safety seat, and child booster seat?
What's the cost of a child safety seat?
Is my child safety seat guaranteed to be there at time of arrival?
What's the cost of a ski rack?
What's the cost of snow chains?
Does Budget rent vehicles equipped with DVD players?
Does Budget offer satellite radio in its rental cars?

Disability Services

Do you offer vehicles for drivers with disabilities?
Can someone else drive a vehicle rented by a driver with a disability?
Do you offer hand controls?
Do you offer wheelchair-accessible vehicles?

Post Rental

How can I get a copy of my receipt or rental agreement from my recent rental?
Does Budget have a Lost and Found department?
How do I get Rent More, Save More credit for my rental?
How will I know if I'm the victim of a fraudulent direct mail offer?
What is a "phishing" e-mail and how will I know if it's fraudulent?

Affiliates Common Questions

Overview

What is the Budget Online Affiliate Program?
How much commission can I earn?
How does the program work?
Does it cost anything to join?
What is my responsibility as an online Affiliate?
What is Budget's responsibility?

Becoming a member

How do I get started?
Who does Budget invite to be an Affiliate?
I don't have a Web site yet. Can I apply to be an Affiliate?
Can I become an Affiliate if my Web site is based outside the United States?
Can I sign up more than one Web site as an Affiliate?

After you are enrolled

Where should I place the links on my site?
How do I monitor my sales and calculate how much commission Ive earned?
How does Budget track rentals originating from my site?
When will I be paid?
After I enroll, whom do I contact if I have questions?

Rental Policies

Budget’s Smoke-Free Fleet Policy

Rent a Budget Car and Breathe Easy!
What’s the Benefit of a Smoke-Free Fleet?
Smoke-Free Fleet Policy